Privacy Policy
Privacy Policy
Gold Star Bathrooms Pty Ltd (“Gold Star Bathrooms”, “we”, “us” or “our”) respects your privacy and is committed to safeguarding your personal information.
This Privacy Policy is provided in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It outlines how we collect, use, disclose, and protect your personal information when you engage with us.
By using our services or accessing our website, you consent to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal information necessary to provide you with our services, including but not limited to:
Full name, residential or business address, email address, and phone number.
Details about your renovation project (including design preferences and budget).
Payment and billing information (where applicable).
Records of communications (via phone, email, website enquiries, or social media).
Website interaction data, such as cookies and analytics information.
2. How We Collect Information
We collect personal information directly from you when you:
Contact us by phone, email, or through our website.
Request a quote, consultation, or service.
Subscribe to our marketing updates or newsletters.
Interact with us via third-party platforms such as social media.
We may also collect information indirectly through website analytics tools or publicly available sources where relevant.
3. Use of Personal Information
We only use your personal information for legitimate business purposes, including:
Delivering our bathroom renovation services.
Preparing and providing quotes or invoices.
Communicating with you about your project.
Improving our services and website functionality.
Conducting customer service follow-ups.
Sending you marketing communications (with the option to opt out at any time).
Complying with legal and regulatory obligations.
4. Disclosure of Personal Information
We do not sell your personal information. We may share your information with:
Trusted third-party contractors, suppliers, and service providers who assist us in delivering our services.
Professional advisors (e.g. accountants, insurers, legal representatives).
Regulators or government bodies where required by law.
All third parties are required to handle your personal information in line with applicable privacy laws.
5. Data Storage and Security
We take reasonable precautions to safeguard personal information from loss, misuse, unauthorised access, modification, or disclosure. Information may be stored electronically or in physical form, with access limited to authorised personnel only.
6. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, incomplete, or misleading. Requests should be made in writing (see section 9 for contact details).
7. Website, Cookies, and Analytics
Our website may use cookies and analytics technologies to improve user experience, measure traffic, and tailor content. Cookies can be disabled in your browser settings; however, this may affect website functionality.
8. Direct Marketing
We may use your personal information to send you updates, offers, and information about our services. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions provided or by contacting us directly.
9. Contact Us
If you have any questions about this Privacy Policy, or wish to request access to or correction of your personal information, please contact us:
Gold Star Bathrooms Pty Ltd
Phone: 1300 141 525
Email: shannon@goldstarbathrooms.com.au
Location: Brisbane, QLD, Australia
10. Updates to This Policy
We may amend this Privacy Policy from time to time to reflect updates in law, technology, or business practices. The most current version will always be available on our website.
